Refund and Returns Policy

1. Return Window
• 14 days from delivery date for most items
• 14 days for defective or damaged goods
• Certain items are final sale (see exclusions below)

2. Eligible Items
Returns accepted for:
• Unused, unworn merchandise in original packaging
• Original proof of purchase required
• Items with original tags attached

3. Non-Returnable Items
Final sale items (no returns/exchanges):
• Personalized/custom products
• Perishable goods
• Intimate apparel or swimwear
• Gift cards and digital downloads
• Clearance items marked “final sale”

4. Return Process
Step 1: Initiate return by contacting us
Step 2: Receive return authorization and shipping instructions
Step 3: Package item securely with original packaging
Step 4: Ship to address provided with instructions
Step 5: Refund processed within 30 days of inspection

5. Return Shipping Costs
• Defective/Damaged: We cover all return shipping costs
• Change of Mind: Customer bears return shipping unless otherwise stated
• Original shipping fees are non-refundable (unless we made an error)

6. Refund Timeline
• Refunds issued within 14 business days of receiving and inspecting return
• Credit card refunds may take additional 14 business days to appear
• Original payment method will be credited

7. Exchange Policy
• Exchanges for size/color available within return window
• Subject to inventory availability
• Same return process applies

8. Damaged/Incorrect Items
Contact us within 7 days of delivery with:
• Order number
• Photos showing damage or incorrect item
• Description of issue
We’ll provide prepaid return shipping and arrange replacement or full refund.

9. Store Credit Option
Customers may opt for store credit (valid for 12 months) in exchange for expedited processing.